Privacy Policy
How we collect, use, and protect your personal information.
On this page
1. Introduction
This Privacy Policy describes how Forge Web Services collects, uses, and protects the personal information you share with us when you use our website or hosting services. By using our services, you agree to the practices described here.
2. Data we collect
We collect only the information necessary to provide and improve our hosting services. This includes:
- Account information, name, email address, billing details, and contact preferences.
- Hosting information, the domain names you host with us, the configuration of your servers, and the size of your stored data.
- Support information, messages you send to support, screenshots, and any logs you share for troubleshooting.
- Technical information, IP address, browser type, and pages visited, collected via standard web logs.
3. How we use your data
We use the data we collect to:
- Deliver and maintain your hosting services
- Process payments and issue invoices
- Respond to support requests and migration enquiries
- Send important service notifications, such as planned maintenance or security advisories
- Improve our products and services based on aggregated usage patterns
We do not sell your personal information. We do not share it with third parties for marketing purposes.
4. Cookies and tracking
Our website uses essential cookies to maintain your login session and remember your preferences. We may use anonymous analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though doing so may affect site functionality.
5. Your GDPR rights
If you are located in the European Economic Area, you have the following rights regarding your personal data:
- Access, request a copy of the personal information we hold about you
- Rectification, ask us to correct any inaccurate information
- Erasure, request deletion of your personal data, subject to legal retention requirements
- Portability, receive your data in a portable, machine-readable format
- Objection, object to certain uses of your data
- Restriction, ask us to limit how we use your data
To exercise any of these rights, contact us at support@forgewebservices.com. We will respond within 30 days.
6. Security of your data
We protect your personal information using industry-standard security practices, including encrypted connections (TLS) for all data in transit, encrypted storage at rest, and strict access controls limiting which staff members can view customer data. Despite these measures, no system is perfectly secure. If we ever experience a data breach affecting your account, we will notify you within 72 hours.
7. Sharing with third parties
We share data only with trusted service providers necessary to deliver our services:
- Vultr, our infrastructure provider, which hosts the servers your sites run on
- Payment processors, for billing transactions only; we never see or store your full card number
- Security partners, such as BitNinja, which receive minimal data needed to operate protection
Each of these providers is bound by strict data processing agreements that prohibit them from using your data for any purpose other than serving you.
8. Contact us about your data
For any data requests, privacy questions, or to update your preferences, contact us at support@forgewebservices.com.
Plain language summary. We collect the minimum data needed to run your hosting. We never sell it. We share it only with service providers who need it to deliver the service. You can ask for your data back, ask us to delete it, or ask any question at any time by emailing us.